The Best Practice of a Customer Success Manager Part 2
Part 2 - Actions with Impact: How do you optimize your time as a Customer Success Manager and what is the main output? In the second part of this webinar series we get into the day-to-day work and focus on the 20% activities that will give you the 80% of the result, we call them actions with impact.
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In a series of webinars, we will go through the Best Practice of a Customer Success Manager, sharing examples, case studies and proven methods on how to get results. What is the role of Customer Success? What does the job entail and how can a normal week look like? How do you as Customer Success Manager take control and make a big difference - have a real impact?
Problems – Outcomes in disguise
Different customers require different actions
How to change status quo
Hurdles, ghosts and other issues
Getting traction with both manual and automated actions
Getting impact from all your actions