The Best Practice of a Customer Success Manager Part 2

Part 2 - Actions with Impact: How do you optimize your time as a Customer Success Manager and what is the main output? In the second part of this webinar series we get into the day-to-day work and focus on the 20% activities that will give you the 80% of the result, we call them actions with impact.

 
Webinar (Part 2)
Date: 19 March 2020
Time: 12:00 - 12:30
Webinar - Link will be sent at sign up

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Agenda

In a series of webinars, we will go through the Best Practice of a Customer Success Manager, sharing examples, case studies and proven methods on how to get results. What is the role of Customer Success? What does the job entail and how can a normal week look like? How do you as Customer Success Manager take control and make a big difference - have a real impact? 

What we will cover:

  • Problems – Outcomes in disguise

  • Different customers require different actions

  • How to change status quo

  • Hurdles, ghosts and other issues

  • Getting traction with both manual and automated actions

  • Getting impact from all your actions

Who is this webinar for:

This webinar is for anyone in tech/SaaS working in a customer-facing part of the organization.
 

Watch Part 1 "Becoming Proactive" below

Speakers

Gustav Aurén

Chief Revenue Officer

Startdeliver AB

Johan Nilsson

Founder & CEO

Startdeliver AB

About us
Startdeliver is a next generation Customer Success Platform. We make sense of large amounts of customer data from a great variety of sources. We help you drive all customer actions, in new ways and new channels, based on this data. Essentially, we help you do the right things, the things that will give your customers the outcome they want, the impact.

Startdeliver AB

Grev Turegatan 30, 114 38 Stockholm

+46 522 232 30
hello@startdeliver.com