Effective Turnaround Programs for At Risk Customer

Effective Turnaround Programs for At Risk Customers

What are the early signs for an at risk customer? And what are effective strategies for turning them around? In this webinar we'll identify signs to identify a churning customer and strategies to make them more successful than ever before.

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Agenda

We have all been in the unpleasant situation of trying to win back a customer that is about to churn. What should we consider before trying to save a customer and are there important differences here? How can you make a customer that was at risk even more successful and maybe even upgrade them?

Topics we'll discuss:

1. Identifying the signs of a customer at risk of churning

2. Success potential as game changer: Potential success of a program can change the game for customer and company.

3. Low vs. high percentage activities: Identifying activities that are most likely to drive positive results

4. High impact interventions: Specific actions or strategies that have significant impact on customer satisfaction and retention

5. Utilizing data and analytics to identify patterns and trends among at-risk customers.

Speaker

Johan Nilsson

CEO & Founder

Startdeliver

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About us
Startdeliver is a next generation Customer Success Platform. We make sense of large amounts of customer data from a great variety of sources. We help you drive all customer actions, in new ways and new channels, based on this data. Essentially, we help you do the right things, the things that will give your customers the outcome they want, the impact.

Webinar (free)

Speaker

Johan Nilsson

CEO & Founder