How to Grow NRR

How to Grow Net Revenue Retention
by Optimizing Sales and Customer Success

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Speakers

Johan Nilsson

Founder & CEO

Startdeliver

Victor Ivarsson

Chief Revenue Officer

Upsales

Agenda

How do you build your Sales and Customer Success organization to enable NRR growth? What does your ideal Customer Profile look like and how do you determine the right KPI:s?

1. Understanding the leading indicators of Net Revenue Retention.

2. Common challenges between sales and CS, including revenue leaks and how to solve real churn issues.

3. Segmenting for Ideal Customer Profile in practice, how to find the right customers that will grow with you and enable expansion.

4. Building a seamless Sales and Customer Success, both as an experience and as an organization.

5. North star metric and how to lead with the right operational KPI:s.

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About us
Startdeliver is a next generation Customer Success Platform. We make sense of large amounts of customer data from a great variety of sources. We help you drive all customer actions, in new ways and new channels, based on this data. Essentially, we help you do the right things, the things that will give your customers the outcome they want, the impact.

Startdeliver AB

Kungsgatan 33, 111 56 Stockholm