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March 7th to March 25th 2022

Advanced Customer Success Manager
Three Week Program

# Virtual intense training program
# Community of fellow CSMs
# Grow skillset and get certified


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March 7th to March 25th 2022

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Lincoln Murphy

Growth Expert, Consultant, Thought Leader

Sixteen Ventures

Johan Nilsson

CEO & Founder


When is it?
Starts on March 7th and ends on March 25th 2022. Three week program with 6 live sessions, recorded sessions, worksheets and quizzes

What is the format?
The program has been carefully designed to further develop your skills, know-how and practice of a truly great Customer Success Manager in the year of 2022.
Who will participate?
Customer Success Managers
Exclusive and limited group
SaaS, Tech and Subscription Businesses.

What does it cost?

The course is €595 per person. We offer a bulk discount if you are more than 5 people (respectively 10) from the same company. Just choose the amount of tickets in the form at the top.


In this three week program we will deep dive into the following topics:

  • Scaling your Book of Business
  • Prioritizing Accounts
  • Advanced Scheduling
  • Hitting Your Number
Keep a lookout for the more detailed agenda that will follow soon!

Training, Certification and Much More

Impact Academy - Advanced Customer Success Manager is an intense training program for those Customer Success Managers that have completed our first Impact Academy CSM course or are already a bit more experienced in the field of Customer Success Management. The program includes live training sessions, workshops, group exercises, homework and tests. You will be able to do the program in parallel with the normal work week.

The program has been designed by Lincoln Murphy, Sixteen Ventures and Johan Nilsson, Startdeliver to give you the skills, know-how and practice of a truly great Customer Success Manager in 2022. The program is a deep dive on how you can improve in your role and grow your career as a Customer Success Manager. 
Successfully completing the program you will be certified, get a diploma and a Linkedin badge. You will also get a bundle of great content, tools and resources to use ongoing in your career.
About us
Impact Academy is a range of Customer Success Training Programs offered by Startdeliver AB, Stockholm, Sweden in cooperation with Sixteen Ventures, Arlington, Texas (US).

Startdeliver AB

Kungsgatan 33, 11156 Stockholm