Actionable SaaS Metrics for Customer Success

Having control over your subscription metrics means hitting your goals this quarter and beyond. But which metrics should we be tracking? 
For this webinar, we have invited Ingmar Zahorsky, VP of Customer Success at ChartMogul, to share concrete examples and best practices on actionable metrics for Customer Success.



Webinar (free)

June 1st 2022 at 4:30 pm CET (30 min)

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Johan Nilsson

Founder & CEO


Ingmar Zahorsky

VP Customer Success



Tracking MRR, churn, LTV and cash flow is fundamental to growing your subscription business. Customer Success leaders can be more impactful by understanding how those metrics are calculated and how to influence them.  
Ingmar Zahorsky, VP of Customer Success at ChartMogul, will share best practices and examples of which metrics you should be tracking, and how to use them to drive results. 
Some topics we will cover: 
1. Common challenges with reporting in Customer Success.
2. How to get the basic metrics right, make impactful decisions, and drive revenue.
3. Deep dive into Customer Churn Rate, Customer Retention, and Revenue Retention: key differences and benefits. 
4. How to breakdown subscription data in effective segments and cohort analysis for more insights.
5. Customer Success impact – how CS can influence account health and increase retention




Check out our previous webinars!

About us
Startdeliver is a next generation Customer Success Platform. We make sense of large amounts of customer data from a great variety of sources. We help you drive all customer actions, in new ways and new channels, based on this data. Essentially, we help you do the right things, the things that will give your customers the outcome they want, the impact.

Startdeliver AB

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